All Collections
Dispatching Portal
Message Dashboard
Hourly Quote
EverTransit Exec Booking Portal
Mileage based surcharges
Hours of Operation
What is the "show quote on confirmation email"?
How do I manually set a ride's pricing?
How to book a round-trip, make a copy, or book and edit a ride
Time vs Local Time
How do I manage which customers can book into a particular account?
Accounts - Billing Preferences
Introduction to Service Levels
Is the "Destination Required" Field Optional?
What are Default Surcharges?
Can I charge prices based on time of day?
Booking Round Trips on a Per Service Level Basis / Opt in or Opt Out
How do I prompt my driver to enter the number of passengers?
Who is charged the merchant processing fees?
How do I use Coupon Codes?
How do I use a metered fare for taxis?
How do I change my default payment method?
Using the Zone Function
Uploading a Rate Group
Introduction to Rates
Introduction to Rate Groups
Setting Up Flat Rates with Rate Groups
Adding & Using Custom "Input Fields"
How are totals calculated?
How do I set a service as prescheduled only?
Assigning jobs to the proper vehicle
What is auto-dispatching?
Why are my drivers not receiving notifications?
What is the reassignment interval?
Calendar View
How can I see who made changes to a ride? Check details of a job?
What is the auto-dispatch "timeout" interval?
What is the "delayed dispatching start interval before pickup time" setting?
What is the "Driver Selection Algorithm"
What happens I close a ride out to the wrong date or time
How do I manually dispatch a ride to a driver?
How do I approve drivers to drive certain vehicles?
Confirmation Emails
What is a temporary hold on a credit card?
How do I make customer phone numbers optional?
How do I require credit cards from my customers?
What is "maximum scheduled rides per rider"?
How do I edit my company details?
How do I manage "admins", "dispatchers", and "drivers"?
What is the difference between "Dispatchers" and "Administrators"?
How do I change my password?
What is the "email banner image"?
What does "invited" mean?
When editing my company details, what does each field mean?
How do I include custom information on my customer receipts?
How do I customize what driver and vehicle information my customers see?
What is the "show customer signature on receipts" setting?
What is the email footer message?
What is the "send email to dispatch when a ride is created" setting?
What is the "notify all drivers when ride is created" setting?
Will there be an annual statement outlining total processing fees for the year?
How to refund a charge
How do I block pre-paid cards?
Submitting evidence for a dispute
Introduction to Driver Commissions
How can I update my account verification details?
Can I use my own merchant account?
Who is the merchant / payment processor for EverTransit?
Transaction Fees from Stripe
Dispute Management FAQ's
Where can I find my Invoices for charges I have paid out to EverTransit?
Flagging trips for review
Preventing Fraud: All You Need to Know about setting up Pre-Authorization for Credit Cards