How to refund a charge:
You can only refund rides that have been paid/marked as completed.
To initiate a refund you'll have to follow these steps:
Click on "Billing" in the left-hand navigation bar, Then go into the "Settled" submenu.
Select the ride you'd like to refund and bring up the ride details by clicking on it.
Once on the ride details you'll be presented with the ride summary and the quote
Click on the "Refund" button
It'll ask you for an amount, enter the amount you'd like to refund
If you would like to refund the reservation and have the amount due $0.00, please have the 'Apply as a credit' box checked. Click 'confirm payment'.
If you would like to refund the reservation to the original card, and then recharge another card, uncheck the 'Apply as a credit' box.
Press the "Refund" button again
Note: Card processing fees are refunded in proportion to the refund amount.