How to refund a charge

Refunding a charge

Courtney Noe avatar
Written by Courtney Noe
Updated over a week ago

How to refund a charge:

You can only refund rides that have been paid/marked as completed.
To initiate a refund you'll have to follow these steps:

  1. Click on "Billing" in the left-hand navigation bar, Then go into the "Settled" submenu.

  2. Select the ride you'd like to refund and bring up the ride details by clicking on it.

  3. Once on the ride details you'll be presented with the ride summary and the quote

  4. Click on the "Refund" button

  5. It'll ask you for an amount, enter the amount you'd like to refund

  6. If you would like to refund the reservation and have the amount due $0.00, please have the 'Apply as a credit' box checked. Click 'confirm payment'.

  7. If you would like to refund the reservation to the original card, and then recharge another card, uncheck the 'Apply as a credit' box.

  8. Press the "Refund" button again

Note: Card processing fees are refunded in proportion to the refund amount.

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