When a ride is first booked, whether through your call center, your website or mobile app, it first goes to an β€˜Unassigned’ status in the ride screen, this means the ride has been booked but has no driver assigned.

Ride status is color coded depending on the phase the ride is in:

  • Unassigned (White): This means the ride has been scheduled but no driver has been assigned to the reservation.

  • Assigned (Green): The ride changes to this once a driver has been chosen, At this point, the customer receives a notification letting them know who the driver is and at what time the pick up is scheduled for.

  • En Route (Yellow): The driver begins this phase after accepting the ride, he'll swipe on his driver app to mark that he is on his way to the pickup location.

  • Arrived (Orange): Once the driver has arrived at the pickup location he'll mark himself as "Arrived" this will alert the customer that the driver is waiting for them at the pickup location.

  • In progress (Pink): This status represents that the client has been picked up and the ride has begun. (All distance/time-based fare meter begins counting at this phase)

  • Completed (Light blue): Once the driver has arrived at the destination and successfully dropped off the customer they can swipe to mark the ride as completed.

  • Canceled (Gray): Rides that have been canceled will be color coded gray.

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