How to refund a charge:
You can only refund rides that have been paid/marked as completed.
To initiate a refund you'll have to follow these steps:
- Click on "Billing" in the left-hand navigation bar, Then go into the "Settled" submenu.
- Select the ride you'd like to refund and bring up the ride details by clicking on it.
- Once on the ride details you'll be presented with the ride summary and the quote
- Click on the blue "Refund" button
- It'll ask you for an amount, enter the amount you'd like to refund
- press the blue "Refund" button again
Note: Card processing fees are refunded in proportion to the refund amount.