If you're experiencing issues with the mobile applications, You should try these steps.
Troubleshooting:
Close out the application entirely by ending the task on your phone and reopen it.
Make sure the app is up to date with the releases on the app store.
Restart the phone.
Uninstall and reinstall the application.
If the problems persist even after following these steps, proceed to contact us through our support channels with this information:
Required phone information:
Phone model/brand.
a screenshot of the phone's "About phone" information. (You can find this in your phone's settings)
Application build version (You can find this in the application's settings
A screenshot of the error you're encountering
Providing us with this information will help us track down and and pinpoint the issue you're experiencing which will aid us greatly in producing a fix for it.