If you're experiencing issues with the mobile applications, You should try these steps.
- Close out the application entirely by ending the task on your phone and reopen it.
- Make sure the app is up to date with the releases on the app store.
- Restart the phone.
- Uninstall and reinstall the application.
If the problems persist even after following these steps, proceed to contact us through our support channels with this information:
Required phone information:
- Phone model/brand.
- a screenshot of the phone's "About phone" information. (You can find this in your phone's settings)
- Application build version (You can find this in the application's settings
- A screenshot of the error you're encountering
Providing us with this information will help us track down and and pinpoint the issue you're experiencing which will aid us greatly in producing a fix for it.